Careers

Client Services Manager

Serves as client service manager to all lines of business. Implements and maintains internal client awareness efforts, client appreciation and annual recognition programs. Implements tools to measure client satisfaction among all lines of business resulting in continued business improvement. The Client Services Manager is responsible for maintaining an internal service award program for excellent customer service provided by DoctorDirectory employees.

Responsiblities include:

• Executes a customer service strategy that embeds client-focused thinking into the day-to-day operations

• Implements efforts to raise awareness of our customers – to put a face on the customer through recognition programs that include quarterly customer service bulletin, client profiles and lunch-and-learns

• Deploys regular satisfaction measurement programs for each line of business that track individual customer satisfaction metrics and result in actionable items to continually improve level of customer service provided:

  • Client satisfaction measurement by business line

  • Participates in client debriefs and partnership reviews

• Continually reviews process and provides feedback to sales and production teams in order to increase efficiencies

• Works directly with operations, marketing and sales personnel in an effort to ensure customers’ needs are met and improvements recommended by clients are implemented

DESIRED SKILLS & EXPERIENCE

• 4 year degree in business, marketing, communications

• 4 years of Client Service experience

• Experience using a customer service management program

• Experience imlplementing client service strategy

• Detail oriented

• Healthcare industry a plus

Email resume to: opshr@doctordirectory.com, no phone calls please.

Production Programmer Level 1

The person in this role will be part of a small IT team dedicated to ensuring that the products and services we deliver are completed on time with high quality.  The person in this role will also interact with project managers, marketing staff and others to determine accurate delivery of products, recommend process improvements, and actively engage with other team members for cross training and knowledge sharing opportunities.

DESIRED SKILLS & EXPERIENCE

• Degree in computer science or information technology, or 3+ years working in IT

• 1–2 years working with SQL Server 200X databases writing queries and analyzing data, currently using SQL 2012

• Programming experience in one or more of the following:  C#, ASP.Net, Java or Ajax

• Experience working within Visual Studio a plus

• Ability to troubleshoot HTML and JavaScript and coordinate with the Graphic Design Team for quality control

• Understanding and practical working knowledge of database architecture, security, and data integrity and quality

• Proven troubleshooting  skills and ability to work with other teams through to resolution

• Experience in healthcare/pharmaceutical industry useful

• Excellent analytical and problem solving skills

• Excellent written and verbal communication skills, ability to work in a team environment

• Proven ability to read and follow written instructions for delivery of product on behalf of clients

• High degree of effectiveness in multi-tasking in a scheduled environment with incredible attention to detail

Email resume to: ithr@doctordirectory.com, no phone calls please.

Project Manager – Market Research

Responsibilities include management of client relationships and the ability to serve as primary contact between client and company. A detail oriented individual, with strong customer service, problem solving, writing and time management skills required. Marketing, market research and pharma experience a plus. Applicants must have a 4 Year Degree. Ability to work in a fast paced environment.

Responsibilities include:

• Manage the planning and delivery of all assigned projects and programs in a timely and professional manner        

• Client Service – Address client needs and earn their confidence in the Company's professional, accurate and timely delivery of services

• Expectation Management – Effectively manage client expectations with a detailed knowledge of internal resource allocation  

• Client Liaison – Manage required communication between the Client, Sales, and IT staff

• Troubleshooting – Resolve technical issues as they arise

• Team Effort – Maintain and cultivate a team mentality in the execution and delivery of all projects

DESIRED SKILLS & EXPERIENCE

• 2 years customer service experience

• Marketing background/experience

• Project Management and project implementation

• Writing, communication, membership recruitment experience

• Ability to work independently and as part of a team

• Detailed Oriented

Email resume to: pmhr@doctordirectory.com, no phone calls please.